Privacy Policy

Account and Order Data

Registration details: No email address is required; you can register with a username and password. An email address is not required for registration. K9VPN processes your username, information needed to verify your password, and account status for authentication, login, and subscription management. Do not send passwords, login credentials, or complete subscription links in support tickets.

Order data: K9VPN processes the selected plan, order amount, payment status, transaction identifier, and refund records to activate service benefits, verify payments, and handle disputes. Traffic usage and subscription status are used to determine remaining benefits, not to infer which websites you visit.

Support data: K9VPN processes issue descriptions, client details, and attachments that you submit. If you voluntarily provide an email address or other personal information, it is used only to handle the related request. Before submitting a screenshot, hide personal information unrelated to the issue.

No-Logs Policy and Service Diagnostics

K9VPN follows a no-logs policy: it does not record which websites users visit, retain browsing content, lists of destinations, or DNS query history, or create connection log profiles that can be used to reconstruct an individual's browsing activity.

Connection logs are not retained persistently. Temporary session state needed to maintain an active connection is used only while the connection is running and is released when it ends. For troubleshooting, K9VPN uses aggregated service metrics and diagnostic information users provide voluntarily, rather than reconstructing browsing history to locate a problem.

Account traffic measurements, order records, and support tickets are service management data and are distinct from the connection logs described above. The no-logs policy does not mean that data needed to provide subscriptions is deleted at the same time.

Website Analytics and Local Storage

Website analytics help K9VPN understand page visits, referral sources, button use, and loading issues so it can improve content and workflows. Analytics are limited to interactions with pages on this website. They do not include content from third-party websites accessed through international routes, and passwords, subscription credentials, and support ticket contents are not sent as analytics events.

Cookies and local storage are used to maintain login status, save language preferences, and retain necessary interaction state. When the relevant storage is enabled, analytics use it to distinguish visits. The user panel may store an authentication token locally so subsequent requests can verify your identity.

You can restrict cookies or clear site data in your browser settings. After clearing data, you may need to log in again or select a language. Clearing local data does not also delete your account, orders, or support tickets from the server.

Third-Party Payments and Data Disclosure

K9VPN supports Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party payment service or settlement channel, whose pages and transaction systems are governed by their own privacy policies. K9VPN uses order identifiers, amounts, and payment results to verify transactions; it does not ask users to submit payment account passwords to this service.

When data is shared with payment or operational support providers, it is limited to what is needed for the relevant task. K9VPN does not sell users' personal data. If disclosure is legally required, K9VPN will verify the basis for the request and limit disclosure to the information legally required.

Data Retention and Deletion Requests

Account data is retained for as long as needed to provide account and subscription services. Order, refund, and dispute records are retained for as long as needed for transaction verification, dispute resolution, and applicable legal obligations. Support tickets and website analytics are deleted or de-identified when their purposes are fulfilled; K9VPN does not make an unverified blanket commitment to a fixed retention period.

You can log in to the panel and use the support ticket portal to request access to, correction of, or deletion of your data. Please specify the account and scope of your request. K9VPN will verify account ownership; deleting an account may affect subscription management and future support. Records that must be retained by law will have their use restricted and will be cleared when the retention requirement ends. Backup data is removed through the normal backup cleanup process.

Security Measures and Policy Updates

Network transmissions use military-grade encryption, and access to account and service data is restricted by role. Encryption does not replace device security; keep your password and subscription credentials safe, and log out after using a shared device.

When this policy is updated, the revisions will be published on this page and the last-updated month will be changed. Significant changes to processing purposes or user rights will be announced on the website. Changes that legally require consent will be handled separately. Privacy questions and rights requests can be submitted through a support ticket in the user panel.